At Index, we champion a culture of innovation and relentless pursuit of success. Join the Research Team to be at the heart of our strategy, driving sales success with precise data management and cutting-edge technology.
As a researcher you’re responsible for sourcing candidates, matching the best candidates in the market to live roles that our recruitment team are working. You’ll use your detective skills to find new profiles that others can’t find.
Your key responsibility as a Data Assurance specialist will be ensuring our CRM database is always clean, up-to-date and accurate.
You’ll support the wider Research, Marketing and Recruitment teams with administration, including entering data from a variety of sources into our database and reports.
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The CRM Connect Team at Index is responsible for managing, improving and maintaining our CRM database. This includes ensuring data accuracy, optimizing database performance, and supporting the sales team with reliable and actionable customer data.
The CRM database is the lifeblood of Index because it centralizes all customer information, enabling efficient data-driven decision-making and seamless communication across the sales and marketing teams. It fuels our sales strategies by providing critical insights into customer behaviours and preferences.
The CRM Connect Team supports the sales process by ensuring that the CRM database is world class, accurate, up-to-date, and accessible. We provide data insights, and troubleshoot any database issues to ensure that the sales team can efficiently manage leads, track opportunities, and close deals.
Key skills for success in the CRM Team include strong database management abilities, proficiency in CRM software, attention to detail, problem-solving skills, and effective communication. Knowledge of SQL, data analysis, and data security best practices are also crucial.
Index supports the professional development of its CRM Team members through continuous learning opportunities, specialized training programs, and access to resources. We encourage team members to stay updated on the latest CRM technologies and database management practices.
New members of the CRM Team undergo a comprehensive onboarding process that includes training on our CRM system, understanding our data management protocols, and familiarizing themselves with our sales and marketing workflows. This ensures they are well-prepared to manage and optimize the CRM database effectively.
The CRM Connect Team ensures data accuracy and integrity by implementing strict data validation rules and regular data audits. We also provide training to all users on best practices for data entry and maintenance.
The CRM Team at Index utilizes a variety of tools and technologies, including advanced CRM software, database management systems, and data analytics platforms. These tools help us manage customer data efficiently, generate insights, and support the sales team effectively.
Success and performance in the CRM Connect Team are measured through key metrics such as data accuracy, database performance, user satisfaction, and the effectiveness of data-driven insights provided to the sales and marketing teams. Regular performance reviews and feedback help us continuously improve our processes and support.
Index offers numerous opportunities for career growth within the CRM Connect Team. As team members gain experience and demonstrate their capabilities, they can advance to higher-level roles with increased responsibilities. We support career development through ongoing training, mentorship, and performance feedback.